Why Pay Tel Communications?

We are an inmate telephone company based in Greensboro, NC providing correctional phone systems and other innovative technology to confinement facilities across the United States.  We are committed to diligently serving our facilities, incarcerated individuals, and their families and friends.  We are proud of our history of ethical business practices, unmatched customer service, technical support, and cutting-edge technology since 1986.

100% Employee-Owned

Pay Tel is a 100% employee-owned company under an Employee Stock Ownership Plan.

When you join Pay Tel you become part of a dynamic team of employee-owners who are engaged and dedicated to the success of the business. Pay Tel focuses on all areas of employee wellness: physical, financial, spiritual, emotional, and mental. These are just some of the perks of being part of the Pay Tel Family. Read more about our Mission, Vision, and Core Values. Explore Open Opportunities on LinkedIn

Employee Value Package


Community Focus

Pay Tel has a focus on charity and giving back to the community.

  • Allocation of at least 10% of annual profits for charitable giving opportunities.
  • Employees can recommend charitable organizations for financial giving on behalf of Pay Tel.
  • Opportunity to participate in fundraising activities and events.
  • Full-time employees are eligible for up to 24 paid hours annually for participation in volunteer services.

Corporate Functions

Pay Tel offers fun events for employees and their families. We make a point to host events that bring our employees closer together and show our appreciation for all they do. These events include employee luncheons, family fun events, our annual dinner social, and more.

Flexible and Remote Work

Pay Tel offers a flexible schedule to help balance work and home responsibilities, which includes the ability to work remotely.


Competitive Salaries

Pay Tel has a commitment to fair and equitable salaries. We employ an outside consulting firm to conduct market analysis of salaries to ensure salary ranges for each role are competitive and in line using three of the most credible studies in the local area. An employee and their salary are reviewed annually and compared to the market.

Employee Stock Ownership Plan (ESOP)

Pay Tel is a 100% employee-owned company under an Employee Stock Ownership Plan (ESOP). An ESOP is a retirement benefit plan in which employees have a unique opportunity to influence the value of their retirement, at no cost to them whatsoever.

The primary purpose of the Plan is to enable eligible employees to share in the growth and prosperity of the Company and to provide them with an opportunity to accumulate capital for your retirement needs. Your efforts toward the success of the Company are a vital link to the value of your benefits under the Plan because your performance every day on the job contributes to achieving overall company goals and profitability, which in turn may help increase the value of the company and the share value in your account.

Company Profit Sharing

Pay Tel allocates 10% of annual profits to be shared with employees in December each year.


Eligible after 90 days of full-time employment. Company match is 50% of employee contributions up to 6% of salary. Fully vested after 3 years.

Paid Time Off

  • 10 Vacation days per year for the first 2 years of employment. Additional days are earned on a graduated schedule starting in year 2.
  • 6 Sick days are available on January 1st (prorated if hired after January).
  • 11 Paid Holidays per year.
  • 1 Paid day off during the employee’s birth month (day chosen by employee).
  • 24 Paid hours for volunteering.

Health and Wellness

Comprehensive Medical Coverage

Multiple health insurance plan options plus dental and vision coverage. Pay Tel covers over 70% of the premium for employee AND dependent medical coverage costs, including a Health Reimbursement Account (HRA) for up to $4,000 towards the deductible. Pay Tel pays 100% of the premium for disability coverages and term life insurance.

Onsite Fitness Center

Employees have FREE access to our well-equipped, 3,000 sq foot onsite fitness center 7 days a week.

Spiritual, Emotional, and Mental

Pay Tel has a focus on the personal care needs of employees and their families.

  • Corporate ChaplainChaplain onsite weekly and available to employees and their family both virtually and in-person.
  • RightNow MediaPaid subscription to RightNow Media, the world’s largest library of faith-based video resources, with access to thousands of inspirational videos anytime, anywhere.
  • Bi-annual bible study program – Offered in the Spring and Fall.

Professional Development


Employees and their managers stay engaged through quarterly performance conversations that serve to keep everyone focused and promote healthy work relationships and habits.

Educational Needs

Pay Tel has a focus on the educational needs of our employees.

  • Tuition ReimbursementAfter 1 year of service, Certificates, Associates, Bachelor’s and Master’s degree programs will be reimbursed if they are business or job related.
  • LinkedIn LearningPaid subscription to LinkedIn Learning platform tailored for employee training and professional development.
  • RightNow MediaPaid subscription to RightNow Media which delivers professional development sessions conducted by industry leaders.
  • ConferencesOpportunity for job-related conferences and new technology training.

EEO Statement
Pay Tel is an equal opportunity employer. We value diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, or any other status protected under applicable federal, state, or local law.


Religious Activities
As a company grounded in Christian values, prayer will be included at various times in our activities.   Since participation in prayer is completely voluntary, each employee is welcome to opt out or not participate.   Whether an employee chooses to participate in prayer or not, that action will not affect their employment in any way, including but not limited to, employment status, performance reviews, benefits, or advancement in the company.   This standard applies not only for prayer, but for any other religious activity the company offers to our employees including but not limited to Bible studies, meeting with a workplace Chaplain, daily motivational messages with a faith-based perspective, prayer requests, and participating in any faith-based activity supported by the Company.