About Pay Tel

Mission

Our mission is to provide innovative technology solutions to the confinement industry and affordable services to inmates, their families and friends.

Vision

  • To be the industry leader for inmate communications services to confinement facilities nationwide
  •  To partner with our clients to identify and deliver value-added solutions
  •  To set the standard and lead the industry in the ethical treatment of inmates, their families and friends
  •  To cultivate a collaborative environment where employees are motivated to use their unique talents and where opportunities for growth and enjoyment exist
  •  To grow organically and geographically in a financially responsible manner

Core Values

We will meet and exceed the expectations of our clients

  • By building strong personal relationships, working to innovate and improve services, and providing responsive technical support

We will respect inmates and their families and friends

  • By charging fair rates and delivering timely, courteous customer service

We will aim to continuously improve everything we do

  • By listening to our clients, customers and employees, inviting constructive criticism, and challenging conventional thinking as we believe open communication is vital to our success
  • By pursuing personal and professional growth through lifelong learning

We will uphold the highest ethical standards

  • By maintaining an outstanding track record of legal and regulatory compliance at the local, state, and federal levels
  • Based on the moral standards revealed in God’s Word as it provides the foundation for both personal and business ethics