Business Ethics

Pay Tel’s motto is “Promises get customers…performance keeps them.” While other companies may make promises to prospective customers, it is Pay Tel’s commitment to honesty, integrity and excellence that separates us from our competitors.


Pay Tel serves three very unique customers: Jail staff, inmates, and friends or family members. It is our commitment to serve all three customers with openness and honesty. What does this mean to you?

  • Reasonable rates for customers
  • Low payment processing fees for customers
  • Minimal recurring fees for customers
  • Refunds of unused balances delivered promptly to customers; unused balances are never simply absorbed
  • Full compliance with state unclaimed property laws
  • Proven commitment to regulatory compliance
  • Regulatory bulletins to keep you informed
  • Detailed information for inmates, family and friends