top of page

Join Our Team

paytel people.png

Pay Tel has been proudly providing communication services and other innovative technology to confinement facilities across the United States since 1986. We boast a proud history of ethical business practices and superior customer service, which has created an unmatched reputation in our industry. We are thoroughly committed to our mission to cultivate a flourishing workplace of employee-owners dedicated to serving those impacted by incarceration, our clients, and community in a way that honors God.

​​Pay Tel is a 100% employee-owned company under an Employee Stock Ownership Plan.

Pay Tel’s employee-owners have a rare opportunity to share in the success of our company.

​​​When you join Pay Tel you become part of a dynamic team of employee-owners who are engaged and dedicated to the success of the business. Pay Tel focuses on all areas of employee wellness: physical, financial, spiritual, emotional, and mental. These are just some of the perks of being part of the Pay Tel Family. 

 

Explore Open Opportunities on LinkedIn

  • LinkedIn

Our Core Values

Humble

  • Not above any job or anybody

  • Take ownership of mistakes and the path to correct them

  • Seek opportunities to grow and improve

Transparent

  • Be genuine and candid

  • Openly share thoughts and ideas

  • Keep others informed, even if the information is not favorable

Solution-Oriented

  • Begin with the end in mind

  • Simplify to execute

  • Work with intention; never simply “go through the motions”

Ownership Mentality

  • See a need, fill the need

  • Do our homework, be prepared

  • Commitment to get it done and get it right

Compassionate

  • Be kind, empathetic and respectful

  • Passion for improving lives

  • Help and uplift others

Culture

Community Focus

Pay Tel has a focus on charity and giving back to the community.

  • Allocation of at least 10% of annual profits for charitable giving opportunities.

  • Employees can recommend charitable organizations for financial giving on behalf of Pay Tel.

  • Opportunity to participate in fundraising activities and events.

  • Full-time employees are eligible for up to 24 paid hours annually for participation in volunteer services.

Corporate Functions

Pay Tel offers fun events for employees and their families. We make a point to host events that bring our employees closer together and show our appreciation for all they do. These events include employee luncheons, family fun events, our annual Christmas social, and more.

Flexible and Remote Work

Pay Tel offers a flexible schedule to help balance work and home responsibilities, which includes the ability to work remotely.

Compensation

Competitive Salaries

Pay Tel has a commitment to fair and equitable salaries. We employ an outside consulting firm to conduct market analysis of salaries to ensure salary ranges for each role are competitive and in line using three of the most credible studies in the local area. An employee and their salary are reviewed annually and compared to the market.

Employee Stock Ownership Plan (ESOP)

Pay Tel is a 100% employee-owned company under an Employee Stock Ownership Plan (ESOP). An ESOP is a retirement benefit plan in which employees have a unique opportunity to influence the value of their retirement, at no cost to them whatsoever.

​

The primary purpose of the Plan is to enable eligible employees to share in the growth and prosperity of the Company and to provide them with an opportunity to accumulate capital for your retirement needs. Your efforts toward the success of the Company are a vital link to the value of your benefits under the Plan because your performance every day on the job contributes to achieving overall company goals and profitability, which in turn may help increase the value of the company and the share value in your account.

Company Profit Sharing

Pay Tel allocates 10% of annual profits to be shared with employees in December each year.

401K

Eligible after 90 days of full-time employment. Company match is 50% of employee contributions up to 6% of salary. Fully vested after 3 years.

Paid Time Off

  • 10 Vacation days per year for the first 2 years of employment. Additional days are earned on a graduated schedule starting in year 2

  • 6 Sick days are available on January 1st (prorated if hired after January)

  • 11 Paid holidays per year

  • 1 Paid floating holiday per year

  • 1 Paid day off during the employee’s birth month (day chosen by employee)

  • 24 Paid hours for volunteering

Professional Development

Performance

Employees and their managers stay engaged through quarterly performance conversations that serve to keep everyone focused and promote healthy work relationships and habits.

Educational Needs

Pay Tel focuses on the educational needs of our employees.

  • Tuition Reimbursement

    • After 1 year of service, Certificates, Associates, Bachelor’s and Master’s degree programs will be reimbursed if they are business or job related. All courses required and elective, which are related to an employee’s work or which lead to a business-related or job-related degree will be reimbursed.

  • ​RightNow Media

    • Paid subscription to RightNow Media which delivers professional development sessions conducted by industry leaders like Patrick Lencioni, John Maxwell, Henry Cloud and dozens more. Sessions provided on leadership, communication, teamwork, conflict resolution, diversity and much more.

  • Conferences

    • Opportunity for job-related conferences and new technology training.​

Wellness

Personal Care

Spiritual, Emotional, and Mental

Pay Tel has a focus on the personal care needs of employees and their families.

  • Corporate Chaplain

    • Chaplain onsite weekly and available to employees and their family both virtually and in-person.

  • RightNow Media

    • Paid subscription to RightNow Media, the world’s largest library of faith-based video resources, with access to thousands of inspirational videos anytime, anywhere. RightNow Media also provides personal care sessions conducted by well-known subject matter experts like Lee and Leslie Barrett, Dave Ramsey, Andy Stanley and more. Sessions provided on dating, marriage and divorce, parenting, mental health, personal finance, spiritual growth and much more. There is also a complete section for kids with age-appropriate material including sing-alongs, movies, videos, and teaching on subjects like history, science and bible studies.

  • Bi-annual bible study program.

    • Offered in the Spring and Fall.

  • ​Weekend to Remember® Marriage and Relationship Retreat

    • Pay Tel will cover cost for employee and spouse/ partner to attend the Weekend to Remember® Marriage and Relationship Retreat provided by FamilyLife® up to once per year.

    • *Alternative retreats/seminars with a primary focus on spousal, committed partner or parental relationships will be supported at cost equivalent to Weekend to Remember® offering. See HR for details.

Onsite Fitness Center

Employees have FREE access to our well-equipped, 3,000 sq foot onsite fitness center 7 days a week. The fitness center is designed to serve a large variety of physical fitness needs with numerous equipment options. Equipment options include treadmills, ellipticals, rowing machines, stair climbers, exercise bikes, weightlifting and pulley stations, free weights, infrared sauna and more.

Comprehensive Medical Coverage

Pay Tel covers over 70% of the premium for employee AND dependent medical coverage costs, including a Health Reimbursement Account (HRA) for up to $4,000 towards the deductible. Pay Tel pays 100% of the premium for disability coverages and term life insurance.

  • Multiple Medical plans to choose from for your or your family's needs- Eligible at the beginning of next month after hire date

  • Health Reimbursement Account (HRA)

  • Flexible Spending Account (FSA)

  • Dental Insurance - Eligible at the beginning of next month after hire date

  • Vision Insurance - Eligible at the beginning of next month after hire date

  • Disability Coverage - Eligible at the beginning of next month after hire date

  • Supplemental Coverages

  • Dependent Care Flexible Spending Account

Life Insurance

  • Term Life Insurance - Eligible at the beginning of next month after hire date

    • Pay Tel covers 100% of the monthly premium on a $50,000 death benefit for each employee

  • Dependent Life Insurance and Supplemental Life Insurance

    • Employees may purchase voluntary life insurance at a group rate discount for themselves and their dependents

Employee Assistance Program (EAP)

Pay Tel offers an Employee Assistance Program (EAP) free of charge to all employees and their family. This program is 100% voluntary.


Pay Tel partners with TotalCare EAP to provide a variety of services to employees to help balance work and life. These include:

  • Counseling Benefits

  • Work/Life Balance Benefits

  • Information Resource Benefits

  • Lifestyle Benefits

  • Personal Development Benefits

  • Wellness Benefits

EEO Statement
Pay Tel is an equal opportunity employer. We value diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, or any other status protected under applicable federal, state, or local law.

 

Religious Activities
As a company grounded in Christian values, prayer will be included at various times in our activities.   Since participation in prayer is completely voluntary, each employee is welcome to opt out or not participate.   Whether an employee chooses to participate in prayer or not, that action will not affect their employment in any way, including but not limited to, employment status, performance reviews, benefits, or advancement in the company.   This standard applies not only for prayer, but for any other religious activity the company offers to our employees including but not limited to Bible studies, meeting with a workplace Chaplain, daily motivational messages with a faith-based perspective, prayer requests, and participating in any faith-based activity supported by the Company.

bottom of page