The Pay Tel Difference
Our Performance Makes our Clients Proud to Select Pay Tel as Their Provider of Choice
For over three decades, Pay Tel has served as a leader in delivering communications and related technology to correctional facilities with a commitment to integrity and transparency.
Pay Tel serves three very unique customers: the confinement facility staff, the incarcerated population and their friends and family members. It is our commitment to serve all three customers fairly, with openness and honesty.
We stand by our reputation of proven stability, service, and technological advancement. Our success can be attributed to our employee-owners and their steadfast commitment to respecting the trust our clients have placed in us.
Pay Tel Specializes in Personalized Client Service
Pay Tel’s dedication to service and support is threaded throughout the organization. Each client will experience exceptional service and support throughout the life of their contract at every angle while working with our dedicated team of employee-owners.
Each client is supported, maintained and served with the utmost attention and care, regardless of size. Pay Tel focuses on sustainability and relationships, and we are humbled that over 20% of our customers have been with us over 30 Years while over 60% have been with us for 15 years or more with an overall client retention rate of 99%.
Our Proven Process
Ethical Approach to Business
Pay Tel is proud of our unblemished record of zero formal regulatory complaints and investigations and a sustained A+ Better Business Bureau rating.
Pay Tel adheres to standards and principles that embody transparency, honor, and truthfulness. These aren’t buzzwords that vaporize when the contract is signed, we live by these values every day. For the past 38 years, Pay Tel has maintained the Better Business Bureau Accredited Rating of A+, the longest of any ITS provider and one of the few who can make this statement. It takes consistency and resolve to maintain this rating, something that Pay Tel is proud to share.
To achieve and maintain BBB Rating and Accreditation, these standards must be met:
Build trust, advertise honestly, tell the truth, be transparent, honor promises, be responsive, safeguard privacy, embody integrity.
Advanced Technology and Innovation
Pay Tel made the commitment over 15 years ago to develop our own advanced confinement product and service offerings for our corrections clients. We began with our CenturionITS™ call platform and continued from there. We are proud to now have our own custom platforms for all key product/service offerings. Our in-house Information Technology Department, including infrastructure experts, network engineers, software engineers and developers are a team of seasoned professionals working tirelessly to bring the latest innovations to our clients and end users. We serve as a single source provider for communication services and are proud of our history of delivering and improving upon those service offerings, which includes new feature releases and regular updates.
By keeping abreast with evolving technology, investing in software programs, and employing in-house content developers, we are confident that Pay Tel has the depth and breadth of experience and service offerings to ensure our clients’ needs and expectations are met and exceeded. You can rest assured the solutions that are offered by Pay Tel are supported by the professionals who actually created them.
Commitment to Restorative Initiatives
To make good on our mission, core focus and vision, Pay Tel has dedicated significant time and resources to specialized initiatives which benefit the clients we serve, their incarcerated populations and community. At Pay Tel, we are proud to offer our Pathway to Achieve™ educational platform, Pathway to Faith™ app, and Rise4Me™ reentry resource website. These initiatives reflect our dedicated commitment to supporting individuals on their journey to improve their lives and achieve measurable success in reducing recidivism
Changing Regulatory Landscape: Pay Tel Keeps You Informed
Since its inception, Pay Tel has actively participated in regulatory proceedings that impact the industry. We are committed to regulatory compliance at the State and Federal level and believe that this is a vital part of our pledge to treat called parties fairly. We are committed to keeping our clients informed of relevant changes as they occur and fighting to do what is right for all involved parties.
Trade Associations
State, Regional and National Industry Commitment
Pay Tel has demonstrated a long-term commitment to the confinement industry and the trade associations that support it. The sales team participates in trade shows and frequently sponsors association activities.