Will I get an account statement?

  • Yes, Pay Tel makes account statements available on our website.
  • To receive a  statement and review it on the web, you must first complete an account application on our website.
  • Prepaid Account Statements are posted on our website showing your call activity, costs as well as payments received and your account balance.
  • Direct Bill Account Statements are posted on our website or mailed bi-monthly showing your call activity and costs as well as payments received and your balance due.
  • Request a Paper Statement Copy by contacting customer service.  A printed copy of the requested statement will be mailed to you.  A Paper Statement Fee of $2.00 will be charged to your account for each request.
  • Remember – if you opened your account using our Automated Payment Hotline, we do not have your address, so you will need to visit our website to complete an account application or call customer service at 1-800-729-8355.