What if I forgot my PIN?

You have two choices:

Create a New PIN using Website:  If your account was established on Pay Tel’s website and you provided an answer to a Security Question, you may visit www.paytel.com and follow the “Forgot Your PIN” instructions on the Customer Log-In page. When the requested information is provided, you will then be able to enter a new PIN.

Create a New PIN with Proof of Identity:  If you forget your PIN and your account was not set up on Pay Tel’s website, a new PIN will need to be created. To create a new PIN, you must email, fax or mail a copy of your driver’s license and a copy of your most recent telephone bill showing you are the responsible party for the telephone account. Also, you must include with the fax or mailed copy the six-digit PIN you wish to use.

The PIN requirement is a federal requirement to protect your personal information.

Email address; csr@paytel.com, Fax No. 1-800-776-8423 or mail to:  Pay Tel Communications, Inc., PO Box 19290, Greensboro, NC  27419.