You have two choices:
Create a New PIN using Website: If your account was established on Pay Tel’s website and you provided an answer to a Security Question, you may visit www.paytel.com and follow the “Forgot Your PIN” instructions on the Customer Log-In page. When the requested information is provided, you will then be able to enter a new PIN.
Create a New PIN with Proof of Identity: If you forget your PIN and your account was not set up on Pay Tel’s website, a new PIN will need to be created. To create a new PIN, you must email, fax or mail a copy of your driver’s license and a copy of your most recent telephone bill showing you are the responsible party for the telephone account. Also, you must include with the fax or mailed copy the six-digit PIN you wish to use.
The PIN requirement is a federal requirement to protect your personal information.
Email address; firstname.lastname@example.org, Fax No. 1-800-776-8423 or mail to: Pay Tel Communications, Inc., PO Box 19290, Greensboro, NC 27419.