Request a Refund


A customer is entitled to a refund for any funds that are not used at the time the account is closed. A written request for refund shall indicate that a customer desires to close his or her account.  Please include your name, address and phone number with area code, Personal Identification Number, and your method of payment.

Refunds will be made in the same manner as we received your payments. Example: Credit Card or Check/Debit Card payments will be credited back to your  card; PayNearMe, Western Union®, MoneyGram® and any payments received through the mail will be refunded by a Pay Tel check.

All refund requests must be submitted in writing.

Please send your written request for refunds to:


Pay Tel Communications, Inc.
Attn: Refund Request
PO Box 19290
Greensboro , NC 27419

FAX:   800-776-8423

Refunds are processed within ten to fifteen business days.
There is never a charge for a refund.

For information on how to receive your funds that are left on an account after six months, please see our Inactive Prepaid Account Policy by clicking here.