Payment Methods

It’s easy to open an account or add money to an existing account 24 hours a day. You can make a payment using VISA®, MasterCard®, Check/Debit Card, MoneyGram®, Western Union® Quick Collect®.

Payment Processing Fees

When making a payment on an account, you will be charged a Payment Processing Fee by the third party payment processor of the various payment options; Western Union Quick Collect $5.00*, MoneyGram® $5.65 (Walmart Stores), Automated Payment Hotline $3.00, Website $3.00 and Live Payment Center $5.95.

Payments can also be mailed directly to Pay Tel with a check or money order to avoid the payment processing fees charged by the third party payment processors. Please be sure to mail your payment 2-3 days before your account is out of funds so you will not have any interruption in services.

*The Western Union Quick Collect® fees* are based on the payment amount, see detail below for more information.

Make a payment on our web page.

header-logo

Customer Login New Customers

Payment process fee: $3.00

                                              Payments are posted immediately.

 

Make a payment over the phone.

Automated Payment Hotline:

1-800-PAY-TELL

(1-800-729-8355)

24 Hours a Day

To Save time you can call our Automated Payment Hotline at 1-800-729-8355 to open an account and make a payment with a VISA®, MasterCard®, or Check/Debit Card.

Payment Processing Fee $3.00

Payments are posted immediately.

Make a payment by speaking with a Customer Service Representative.

Automated Payment Hotline:

1-800-PAY-TELL

(1-800-729-8355)

24 Hours a Day

When calling 1-800-PAY-TELL, 1-800-729-8355 you can choose to use the Automated Payment Hotline or speak with a Customer Service Representative to make a payment with a VISA®, MasterCard®, or Check/Debit Card.

Payment Processing Fee $5.95

Payments are posted immediately.

 

Make a payment using a prepaid cash card.

payment-methods-walmard-card

You can purchase a prepaid cash card to make a payment.

Walmart Money Card®

Purchase at Walmart; $3.00 to activate card at register; Can be reloaded at Walmart for a fee of $3.00; Monthly service fee of $3.00.

Click here for more details.

Green Dot® Prepaid Mastercard® or Visa® Card

Purchase at most retail stores; $4.95 to activate card at register; Can be reloaded at register for fee of $4.95; Monthly service fee of $5.95.

Click here for more details.

Information gathered on 4/10/2012. Pay Tel is not responsible for changes in Walmart and Green Dot® policies and procedures. Please check their websites for the most up to date information.

                                       Payments are posted immediately.

 

Make a payment using MoneyGram®.

payment-methods-moneygram

You can click on the MoneyGram® Logo for a sample of the Blue Express Payment form with the information that is required to complete the form before sending your payment.

Please include Pay Tel’s Receive Code 4238

Click here for your nearest MoneyGram® location.

MoneyGram® charges a payment processing fee of $5.65 at Walmart or $5.95 at other locations.

Payments are posted within two hours.

 

Make a payment using Western Union®’s Quick Collect®.

pm_western_union

You can click on the link below for a sample of the Quick Collect® Form that you are required to complete when sending your payment.

Be sure to ask for “Quick Collect” to get the lower rate.

Please include Pay Tel’s Code City – PAY TEL NC.

Western-Union®-sample

The Western Union® Quick Collect® fees* are based on the payment amount:

$0-$50.00 = $5.00

$50.01 to $250.00 = $9.00

$250.01 to $500.00 = $13.95

$500.01 to $1,000.00 = $15.95

Payments are posted immediately.

* Reduced Western Union® fees may be offered in certain states. Please check the tariff for your state to verify the applicable Western Union® Fee. To do so, click here, then select your state on the map and complete the form for a rate quote or follow the link to view the applicable Pay Tel Tariff.

Payment Postings:

Payments are posted to accounts when Pay Tel receives notification of the payment from the payment processor. You can visit The Manage My Account page on our Website or call 1-800-729-8355 after making your payment to check your account balance and confirm receipt of your payment.

Block Removal:

Blocks are released throughout the day.

 

Make a Payment through the Mail

payment-methods-mail

You can pay with a personal check or money order. Click here or on the link on the left to print a check/money order payment form to include with your payment.

Please be sure to mail your payment 2-3 days before your account is out of funds so that you will not have any interruption in services.

Payment Processing Fee – No Charge

Pay Tel Communications, Inc.

PO Box 19290

Greensboro, NC 27419

 

Prepaid Calling Cards

Several of the facilities where we provide service have prepaid calling cards that the inmates may purchase with funds from their commissary account. The availability of the calling cards is at the discretion of the confinement facility.