Frequently Asked Questions


Inmate Phone System

Why are some calls disconnected?

Calls may be disconnected if any of the following activities occur during a call.

  • Stop talking without hanging up.
  • Attempts to make a 3-way call.
  • Attempt to answer Call Waiting.
  • Attempt to put a call on hold.
  • Attempt to transfer a call.
  • Use of a cordless phone (static).
  • Use of a wireless phone (dropped cell tower or static).

NO CREDIT WILL BE ISSUED FOR CALLS THAT ARE DISCONNECTED BECAUSE OF ONE OF THE ABOVE ACTIVITIES.

  • If you are currently using a cell phone to receive calls and have had problems with calls dropping, please check your land-line number to verify you are having the same problem. If the problem exists with your land-line, please contact us for assistance. Please include your number, the date and approximate time of the calls where there was a problem. We will investigate including listening to available recordings of calls. 
  • If a problem is confirmed with calls to a regular phone land-line, you will be notified by email or phone and a credit will be issued to your account.
  • Pay Tel does not accept responsibility for dropped wireless phone calls and does not provide credits for dropped calls to wireless phones.

How do I block my number?

If you would like to stop collect calls from a Pay Tel jail facility from coming into your phone number, please call 1-800-729-8355, press 1 for English (2 for Spanish), then enter your phone number with area code and follow the voice prompts to place a block on your number. Pay Tel does not charge a fee for blocking your number from the facility.