Dear Customer:

We recognize that right now is a difficult time in your life as you deal with having a loved one or a friend in jail. Our goal is to make communicating with this individual convenient and reasonably priced.

If you currently use a cell phone, cable phone or a competitive local phone company (i.e., not the prevailing local phone company for your area), these carriers do not allow inmate collect calls to be billed to your number. If you have accepted a high number of collect calls, you may have reached the billing limit that is allowed with your local phone company.

PAY-TEL has worked hard to develop quick and easy options for you to open an account with us so your ability to receive calls will not be interrupted. We have Family Connection Calling Plan™ Prepaid Accounts where you will receive a discount on every call. See our Family Connection Calling Plan™ Prepaid Account discounts on the Payment Options Page to learn how to receive the maximum discount on all your calls.

We also have an account option where we will bill you for calls. We accept payments with Visa, MasterCard, Check/Debit Card, Check, MoneyGram and Western Union Prepaid Services.

Our goal is to respect every customer and provide quick, courteous service to all our customers. If you should ever have a problem with our service that is not resolved to your satisfaction, please contact me directly by clicking Contact President and filling out the contact form . Please include your account number (phone number) and your PIN so that I may review your account.

Additionally, if you have a suggestion on how we can better serve you, please email me with your thoughts. We are always looking for ways to improve our service, and we appreciate the input we receive from our customers.

Thank you for the opportunity to serve you.

Sincerely,


Vincent Townsend
President, Pay-Tel Communications, Inc