Family Connection Calling Plan™ |
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Minimum payment $25.00
It's easy to open an account or add money to an existing account 24 hours a day. You can make a payment using Visa, MasterCard, Check/Debit Card, Check, MoneyGram or Western Union.
PAYMENT PROCESSING FEES
When making a payment on an account, you will be charged a Processing Fee by the third party payment processor of the various payment options; Western Union $9.95, MoneyGram $5.50 (Wal-Mart Stores), Automated Payment Hotline $3.00 and Website $3.00. To maximize the value of your discount, payments can also be mailed directly to PAY-TEL with a check or money order to avoid the processing fees charged by the third party payment processors. Please be sure to mail your payment 2-3 days before your account is out of funds so you will not have any interruption in services.
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2. Make a payment over the phone.
AUTOMATED PAYMENT HOTLINE
1-800-729-8355
24 Hours a Day |
To Save time you can call our Automated Payment Hotline at
1-800-729-8355 to open an account and make a payment with a Visa, MasterCard, or Check/Debit Card.
Processing Fee $3.00
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Please note: Our Automated Payment Hotline is for payments only and does not provide access to Pay Tel Customer Service Representatives.
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To make a payment with a check you will need to complete an account application on our Website, once your name and address is on file you can make additional payments with a check on our Automated Payment Hotline, by calling 1-800-729-8355.
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3. Make a payment
using MoneyGram.
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You can click on the MoneyGram Logo for a sample of the Blue Express Payment form with the information that is required to complete the form before sending your payment.
If you wish to receive an Account statement mailed to you every week, make sure you provide your complete address with no abbreviations and please print the word “YES” on the Attention Line of the Blue Express Payment Form. Click here for your nearest Money Gram location.
MoneyGram charges a processing fee of $5.50 at Walmart or $5.95 at other locations. |
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4. Make a payment using Western
Union's Quick Collect service.
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You can click on the Western Union Logo for a sample of the Blue Quick Collect Form with the information that is required to complete the form before sending your payment.
If you wish to receive an Account statement mailed to you every week, make sure you provide your complete address with no abbreviations and please print the word “YES” on the Attention Line of the Blue Quick Collect Form. Click here for your nearest Western Union location.
Western Union Quick Collect charges a processing fee of $9.95. |
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PAYMENT POSTINGS:
Payments are posted to accounts when PAY-TEL receives notification of the payment from the payment processor. Notification of payments is usually received within 2 hours. You can visit The My Account page on our Website or call 1-800-729-8355 after making your payment to check your account balance and confirm receipt of your payment.
BLOCK REMOVAL:
Blocks are released throughout the day.
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5. Make a payment through the mail.
 Download Check/Money Order form
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You can pay with a personal check or money order. Click here or on the link on the left to print a check/money order payment form to include with your payment.
Please be sure to mail your payment 2-3 days before your account is out of funds so that you will not have any interruption in services.
Processing Fee - No Charge |
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6. Prepaid calling cards |
Several of the facilities where we provide service have prepaid calling cards that the inmates may purchase with funds from their commissary account. The availability of the calling cards is at the discretion of the confinement facility. |
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Disclaimers:
PAY-TEL Communications, Inc. reserves the right without notice to its customers and in its sole discretion to modify or amend any or all of its policies.
The theft of telecommunications services is a crime. PAY-TEL Communications, Inc. reserves the right to block calls to persons that do not pay for services and to prosecute individuals that attempt to steal such services.
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