• If... you have reached your local telephone company's billing limit for collect calls
• If... your local telephone company or Wireless Carrier will not bill inmate collect calls
• If... your phone number is blocked from receiving inmate collect calls
• If... you want to receive a discount on every collect call
• If... you want to manage your calling budget
... PAY-TEL is here to help you!!!

PAY-TEL has two options to establish an account directly with us.

First, is our Family Connection Calling Plan™ Prepaid Account where you receive a discount on every call with no credit check. See our Family Connection Calling Plan™ Prepaid Account discounts on the Payment Options Page to learn how to receive the maximum discount on all your calls.

Second, is our Direct Bill Account for customers who submit a credit application and receive a satisfactory Beacon Credit Score.

You can open an account online by clicking one of the two account options below or you can call 1(800) PAY-TELL (1-800-729-8355), 24 hours a day. There is a minimum payment of $25.00. You can make a payment with Visa, MasterCard, Check/Debit Card or Check. For answers to Frequently Asked Questions, click here. To make a payment with a check you will need to complete an account application on our website.

With a PAY-TEL Prepaid Account or Direct Bill Account you can budget your calls and avoid any interruption in receiving calls. We offer a discount on every call with a Prepaid Account.

When you choose to open a Prepaid Account it is a permanent decision.

Once you open a PAY-TEL Account, no additional charges will be billed on your local telephone bill. Any calls accepted prior to opening your PAY-TEL account will be billed on your local telephone company bill and must be paid on time to continue service with PAY-TEL.

If PAY-TEL receives notification from your local telephone company of an outstanding balance on your local phone bill for PAY-TEL calls, your PAY-TEL Account calling privileges may be suspended until the outstanding balance is paid. In addition, PAY-TEL reserves the right to use the money placed in a Prepaid Account to satisfy past due charges billed through your local telephone company.

Phone conversations with an inmate will be recorded and may be monitored.

Thank you for your interest in PAY-TEL's Account options.