Pay-Tel Communications, Inc. was founded by Vincent Townsend in 1986, shortly after the breakup of AT&T. Between 1986 and 1989, Pay-Tel grew to be the largest private payphone company based in North Carolina. In 1989, the private sector introduced "automated collect call technology" and inmate phone service as we know it today was born. In 1989, Pay-Tel Communications coordinated the efforts to win authority for inmate phone service in both North and South Carolina. Pay-Tel surveyed the sheriffs and jail administrators in the Carolinas to secure information on the inmate phone service needs of confinement officers. Vincent Townsend, President of Pay-Tel Communications, testified in hearings before both State Utilities Commissions to present the information gained in the surveys. In 1989, Pay-Tel was awarded the authority to provide inmate phone service in North and South Carolina. Today, Pay-Tel owns and operates inmate phones serving facilities in California, Florida, Georgia, Kansas, Maryland, Missouri, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Virginia and Washington.


Vincent Townsend, founder and President of Pay-Tel, is a recognized leader in the telecommunications industry. His dedication and knowledge has established him as a respected leader at the state, regional and national levels, and his reputation earned him distinguished leadership positions in numerous trade organizations, including the American Public Communications Council (APCC). As a recognized fraud prevention expert, Mr. Townsend has had numerous magazine articles published and also serves as the industry's representative on the Telecommunications Fraud Prevention Committee (TFPC), a sub group of the Alliance for Telecommunications Industry Solutions (ATIS).

Because of Mr. Townsend's extensive involvement at all levels of the industry, Pay-Tel is well informed on the issues facing our industry and the implications for your confinement facility. Armed with this knowledge, our experienced staff has developed state of the art technology and programs that have positioned Pay-Tel ahead of our competition. Our commitment to abide by all industry regulations provides protection for our clients and gives them peace of mind, knowing they have selected an inmate phone service provider that will not abuse the citizens of their county and who is a dedicated long-term player.

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