What is the most economical way to open an account quickly?

How can I learn about Prepaid Account call discounts?

How can I check my account balance?

How do I unblock a number?

Will I get an account statement?

How do I check my account statements?

What if I forgot my PIN?

Why is account balance information on the Automated Customer Service Phone System and the “My Account” page on the Web not real time?

Does Pay Tel have a way for customers to avoid interruptions in service by authorizing additional automatic payments?

Can I access an account on the website when it was opened over the phone on the Payment Hotline?

How does Pay Tel notify customers when an account balance is low?

Will I get credit for dropped calls?

How do I request a refund?

 

How does Pay Tel notify customers when an account balance is low?

Thanks to Paula J. of East Dublin, Georgia for this suggestion.      

  • Pay Tel has historically placed an automated call to customers when:
    • Their account balance gets low
    • Their number has been blocked for lack of fund
  • Pay Tel sends an email alert to customers that have set  their account up on our website to notify them when their account balance is low. For others, a courtesy call is made when their account balance is low.

 
   
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