What is the most economical way to open an account quickly?

How can I learn about Prepaid Account call discounts?

How can I check my account balance?

How do I unblock a number?

Will I get an account statement?

How do I check my account statements?

What if I forgot my PIN?

Why is account balance information on the Automated Customer Service Phone System and the “My Account” page on the Web not real time?

Does Pay Tel have a way for customers to avoid interruptions in service by authorizing additional automatic payments?

Can I access an account on the website when it was opened over the phone on the Payment Hotline?

How does Pay Tel notify customers when an account balance is low?

Will I get credit for dropped calls?

How do I request a refund?

 

What is the most economical way to open an account quickly?

  • If you have access to a computer you can open an account on our website for a $3.00 transaction fee charged by the third party website payment provider.
  • If you only have access to a phone you can open an account for a transaction fee of $3.00 by calling the third party Payment Hotline at 1(800)729-8355.
  • Be sure to make a payment that fits within your budget and will maximize your call discount available through our Family Connection Calling Plan discounts.
  • After you have opened an account over the website or the Payment Hotline the most economical way to make payments is to mail a check or money order to Pay Tel for no transaction fee.

 

   
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