After I open an account, how can I bypass the introductory messages when I receive a phone call from an inmate?

How are the time limits set for calls?

How do I report low volume or poor quality phone service?

 

 

How do I report low volume or poor quality phone service?

Thanks to Freddie M. of Hope Mills, North Carolina for this suggestion.

  • If you are currently using a cell phone to receive calls, please check the condition when receiving calls on a regular land line phone.  If the condition still exists with a land line, please send an email to csr@paytel.com.  Please include your number and the date and approximate time of the calls where there was a quality problem.  We will investigate including listening to available recordings of calls.  Pay Tel does not provide credits for dropped calls to cell phones.
  • If a problem is confirmed, you will be notified by email or phone and a credit will be issued to your account.

 

 

   
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