Why do I have to use Pay Tel?

Does Pay Tel provide inmate phone service at my local jail?

How can I get a rate quote?

Why must I set up an account with a PIN to get answers?

What if I forgot my PIN?

How do I find out why a number is blocked and how to unblock a number?

What is the most economical way to open an account quickly?

How can I make a payment?

How can I find out when a number is unblocked?

Can I bypass the introductory messages when I receive calls after I have opened an account?

How do I block my number?

Why are calls blocked?

Why are some calls disconnected?

Why collect calls?

How does the inmate phone system work?

How are calls billed?

Are There Any Additional Fees?

Why are Collect Calls more expensive?

The Theft of Telecommunications Service is a Crime

HOW CAN I MAKE A PAYMENT?

It's easy to open an account or add money to an existing account 24 hours a day. You can make a payment using Visa, MasterCard, Check/Debit Card, Check, MoneyGram or Western Union.

PROCESSING FEES

When making a payment on an account, you will be charged a Payment Processing Fee by the third party payment processor of the various payment options; Western Union Prepaid Services $5.95*, MoneyGram $5.65 (Wal-Mart Stores), Automated Payment Hotline $3.00, Website $3.00 and Live Payment Center $5.95. 

Payments can also be mailed directly to PAY-TEL with a check or money order to avoid the payment processing fees charged by the third party payment processors.  Please be sure to mail your payment 2-3 days before your account is out of funds so you will not have any interruption in services.

* Reduced Western Union fees may be offered in certain states. Please check the tariff for your state to verify the applicable Western Union Fee. To do so, select Rates, then select your state on the map and follow the Tariff PDF link for the exact fees applicable

to your state.

   

1. Make a payment on our Website.

To make a payment using a Visa, MasterCard or Check/Debit Card. Click here to go to Customer Log-in.

New Customers Click Here

Payment Processing Fee $3.00

Payments are posted immediately
 

   

2. Make a payment over the phone.

AUTOMATED PAYMENT HOTLINE
1-800-PAY-TELL

1-800-729-8355
24 Hours a Day

To Save time you can call our Automated Payment Hotline at

1-800-729-8355 to open an account and make a payment with a Visa, MasterCard, or Check/Debit Card.

Payment Processing Fee $3.00

Please note: Our Automated Payment Hotline is for payments only and does not provide access to Pay Tel Customer Service Representatives.

Payments are posted immediately

 

 

3.  Make a payment by speaking with a Payment Specialist

LIVE PAYMENT CENTER
1-800-PAY-TELL
1-800-729-8355
24 Hours a Day

 

When calling 1-800-PAY-TELL, 1-800-729-8355 you can choose to use the Automated Payment Hotline or Live Payment Center

Payment Processing Fee $5.95

 

Please note: Our Live Payment Specialist are to assist customers with opening an account and making payments ONLY and can not provide access to account information.

Payments are posted immediately
 

 

4.  Make a payment
     using MoneyGram.

You can click on the MoneyGram Logo for a sample of the Blue Express Payment form with the information that is required to complete the form before sending your payment.

If you wish to receive an Account statement mailed to you bi-monthly, make sure you provide your complete address with no abbreviations and please print the word “YES” on the Attention Line of the Blue Express Payment Form. Click here for your nearest Money Gram location.

MoneyGram charges a payment processing fee of $5.65 at Walmart or $5.95 at other locations.


Payments are posted within two hours
 

 

5. You can make a payment using Western Union's Prepaid Services.

Be sure to ask for "Prepaid Services" to get the New lower rate.

Please include Pay Tel's ID number 1111 in front of your area code and phone number.

Example: 1111336853XXXX

Visit westernunion.com

You can click on the Western Union Logo for a sample of the New Gray Prepaid Services Form that you are required to complete when sending your payment.

Click here for your nearest Western Union location.

Western Union Prepaid Servicescharge a payment processing fee of $5.95*.


Payments are posted immediately

* Reduced Western Union fees may be offered in certain states. Please check the tariff for your state to verify the applicable Western Union Fee. To do so, select Rates, then select your state on the map and follow the Tariff PDF link for the exact fees applicable to your state.

PAYMENT POSTINGS:

Payments are posted to accounts when PAY-TEL receives notification of the payment from the payment processor. You can visit The My Account page on our Website or call 1-800-729-8355 after making your payment to check your account balance and confirm receipt of your payment.

BLOCK REMOVAL:

Blocks are released throughout the day.

 

6. Make a payment through the mail.

Download Check/Money Order form

You can pay with a personal check or money order. Click here or on the link on the left to print a check/money order payment form to include with your payment.

Please be sure to mail your payment 2-3 days before your account is out of funds so that you will not have any interruption in services.

Payment Processing Fee - No Charge

 

   

7. Prepaid calling cards

Several of the facilities where we provide service have prepaid calling cards that the inmates may purchase with funds from their commissary account. The availability of the calling cards is at the discretion of the confinement facility.

 

 

Disclaimers:
PAY-TEL Communications, Inc. reserves the right without notice to its customers and in its sole discretion to modify or amend any or all of its policies.

The theft of telecommunications services is a crime. PAY-TEL Communications, Inc. reserves the right to block calls to persons that do not pay for services and to prosecute individuals that attempt to steal such services.

 

   
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