Why do I have to use Pay Tel?

Does Pay Tel provide inmate phone service at my local jail?

How can I get a rate quote?

Why must I set up an account with a PIN to get answers?

What if I forgot my PIN?

How do I find out why a number is blocked and how to unblock a number?

What is the most economical way to open an account quickly?

How can I make a payment?

How can I find out when a number is unblocked?

Can I bypass the introductory messages when I receive calls after I have opened an account?

How do I block my number?

Why are calls blocked?

Why are some calls disconnected?

Why collect calls?

How does the inmate phone system work?

How are calls billed?

Are There Any Additional Fees?

Why are Collect Calls more expensive?

The Theft of Telecommunications Service is a Crime

How do I find out why a number is blocked and how to unblock a number?

Thanks to Ada of Cartersville , Georgia for this suggestion.

  • When you call the automated phone system, you will be asked to enter your 10 digit phone number and to create a 6 digit PIN of your choosing for account security.
  • Once you enter this information, you will be connected directly to voice prompts that will explain why your number is blocked and how to open an account to have the number unblocked.
  • If your number is blocked you will need to open an account with Pay Tel to receive calls.



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