WHAT IF I FORGOT MY PIN?
Proof of Identity
Pay Tel cannot discuss any account information with you unless you have previously established a Personal Identification Number (PIN) for security purposes. When you first contact Pay Tel, you are provided instructions via Pay Tel’s automated phone system or website on how to create a personal six-digit PIN. When you speak with a Customer Service Representative, you will be asked to provide your PIN to verify your identity before personal account information is discussed. The PIN requirement is a federal requirement to protect your personal information.
If You Forget Your PIN:
You have two choices:
1) Create a new PIN using website; or
2) Create a new PIN with Proof of Identity.
Create a New PIN using Website: If your account was established on Pay Tel’s website and you provided an answer to a Security Question, you may visit www.paytel.com and follow the “Forgot Your Pin” instructions on the Customer Log-In page. When the requested information is provided, you will then be able to enter a new PIN.
Create a New PIN with Proof of Identity: If you forget your PIN and your account was not set up on Pay Tel’s website, a new PIN will need to be created. To create a new PIN, you must fax or mail a copy of your drivers license and a copy of your most recent telephone bill showing you are the responsible party for the telephone account. Also, you must include with the fax or mailed copy the six-digit PIN you wish to use.
Fax No. 1-800-776-8423 or mail to: Pay Tel Communications, Inc., PO Box 19290, Greensboro, NC 27419.