Why do I have to use Pay Tel?

Does Pay Tel provide inmate phone service at my local jail?

How can I get a rate quote?

Why must I set up an account with a PIN to get answers?

What if I forgot my PIN?

How do I find out why a number is blocked and how to unblock a number?

What is the most economical way to open an account quickly?

How can I make a payment?

How can I find out when a number is unblocked?

Can I bypass the introductory messages when I receive calls after I have opened an account?

How do I block my number?

Why are calls blocked?

Why are some calls disconnected?

Why collect calls?

How does the inmate phone system work?

How are calls billed?

Are There Any Additional Fees?

Why are Collect Calls more expensive?

The Theft of Telecommunications Service is a Crime

Does Pay Tel provide inmate phone service at my local jail?

Thanks to Dene P. of Cary , North Carolina for this suggestion.

  • Pay Tel currently provides inmate phone service to county or city jails in Virginia, North Carolina, South Carolina, Tennessee, Georgia, Alabama and Florida. We are expanding to serve facilities nationwide and will update our service areas regularly. Please visit the Prepaid Account or Direct Bill Application pages on our website for a listing of the jails we serve in each state.


  • We do not serve any state prisons. If you do not remember hearing Pay Tel's name when you received a call or if there is any question regarding what company provides inmate phone service, please contact the jail to confirm the service provider before attempting to open an account with Pay Tel.


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