Why do I have to use Pay Tel?

Does Pay Tel provide inmate phone service at my local jail?

How can I get a rate quote?

Why must I set up an account with a PIN to get answers?

What if I forgot my PIN?

How do I find out why a number is blocked and how to unblock a number?

What is the most economical way to open an account quickly?

How can I make a payment?

How can I find out when a number is unblocked?

Can I bypass the introductory messages when I receive calls after I have opened an account?

How do I block my number?

Why are calls blocked?

Why are some calls disconnected?

Why collect calls?

How does the inmate phone system work?

How are calls billed?

Are There Any Additional Fees?

Why are Collect Calls more expensive?

The Theft of Telecommunications Service is a Crime


If you would like to stop collect calls from a PAY-TEL jail facility from coming into your home, please call 1-800-729-8355 press 1 for English (2 for Spanish) and follow the voice prompts to place a block on your number. PAY-TEL does not charge a fee for blocking your number from the facility.

If you are receiving calls from a facility that is not handled by PAY-TEL Communications, Inc. we will not be able to help you with this block. You will need to contact the facility where you wish to block your number and they will provide you with the contact information for the company that provides their inmate phone service.


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