Why do I have to use Pay Tel?

Does Pay Tel provide inmate phone service at my local jail?

How can I get a rate quote?

Why must I set up an account with a PIN to get answers?

What if I forgot my PIN?

How do I find out why a number is blocked and how to unblock a number?

What is the most economical way to open an account quickly?

How can I make a payment?

How can I find out when a number is unblocked?

Can I bypass the introductory messages when I receive calls after I have opened an account?

How do I block my number?

Why are calls blocked?

Why are some calls disconnected?

Why collect calls?

How does the inmate phone system work?

How are calls billed?

Are There Any Additional Fees?

Why are Collect Calls more expensive?

The Theft of Telecommunications Service is a Crime

Why do I have to use Pay Tel?

Thanks to Jessie M. of St. Augustine , Florida for this suggestion.
  • Pay Tel is the exclusive provider of inmate telephone service at a jail where an inmate is attempting to call you. The only calls allowed from confinement facilities are collect calls or prepaid calls from the one company contracted by the confinement facility to provide inmate phone service. Prior to receiving these calls payment arrangements must be made with the provider of the calls.
  • If your local phone service is provided by the local telephone company, see "Local Telephone Company" below.
  • If your local phone service is provided by an alternative local service provider; for example, a C-LEC, VOIP, or Digital Phone or you use a wireless phone, see "C-LEC, VoIP, Digital or Wireless Phone Service" below.

LOCAL TELEPHONE COMPANY

  • If your local phone service is with the local telephone company, you should be able to receive collect calls and have them billed along with your local phone bill for a period of time.
  • If you are not able to receive calls, your local telephone company may not be providing your account information when Pay Tel tries to validate each of your calls through the National Validation data base called LIDB. When we do not receive any account information, we believe the account is either transferred or closed and we block your number. Regrettably, the reliability of local telephone companies in providing accurate account status information has declined dramatically. We are very sorry for the lack of advanced notification; we do not know we will not receive the account information until the call is placed to your number.
  • If you were receiving calls and now you are blocked, the number of calls you have accepted may have exceeded the billing limit we can bill with your local telephone company based on the frequency of your calls and our collection experience with your local telephone company.
  • To receive future collect calls from a jail, you will need to set up payment arrangements directly with Pay Tel. To learn how to unblock your number today by opening a prepaid account, visit the Pay Tel Accounts FAQ Section.

C-LEC, VOIP, DIGITAL OR WIRELESS PHONE SERVICE

  • If your local phone service is with an alternative local service provider, such as a C-LEC, VOIP, or digital phone, or with a wireless phone; these carriers will not bill calls from other carriers.

To receive collect calls from a jail, you will need to set up payment arrangements directly with Pay Tel. To learn how to unblock your number today by opening a prepaid account, visit the "Pay Tel Accounts" FAQ Section.

 

   
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