HOW DO I SPEAK WITH A CUSTOMER SERVICE REPRESENTATIVE?
When calling our 1-800-729-8355 you are reaching our Automated Customer Service Phone System available 24 hours a day to assist you with the following: learn why your number is blocked, unblock a number, open an account, check your account balance, confirm a payment has been received, get a rate quote or request a refund. If you need further assistance, please follow the voice prompts to speak with a Customer Service Representative Monday – Friday 8 AM – 9 PM and Saturday 9:00 AM – 2:00 PM.
To access information, press 1 for English or 2 for Spanish, press 1 again and you will be asked to enter your ten digit phone number with area code and your six digit Personal Identification Number or PIN you create when you open an account directly with Pay Tel. Based on whether you are a first time caller or you already have an account directly with Pay Tel you will be directed to a series of voice prompts in one of three sub menus to assist you. After receiving assistance from our Automated Customer Service Phone System if you still need to speak with a Customer Service Representative, the last voice prompt in each sub menu will connect you to a Customer Service Representative.
The fastest way for you to check your account balance, confirm a payment has been received, learn why your number is blocked, get a rate quote or request a refund is to dial 1-800-729-8355 and follow the voice prompts in the Automated Customer Service Phone System.
Please note that Customer Service Representatives will not have any more current information than what is available to you through the Automated Customer Service Phone System. If you hold for a Customer Service Representative and your request is for an account balance or payment confirmation, why a number is blocked, rate quote or refund request you will be referred back to the Automated Customer Service Phone System for the most current information.
The fastest way to make a payment over the phone with a credit or check/debit card is to dial our Automated Payment Hotline at 1-800-729-8355. Please note: Our Automated Payment Hotline is provided by a payment processor and is for payments only and does not provide access to a Pay Tel Customer Service Representative.